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*Custom Orders*
Perhaps you need more than I have listed in the shop? I do like to space things out, so please don't be shy in asking.
Do you see something you like, but it's not your size or favorite color? you'd like to swap in a different stone? Fall in love with a sold item? Want a bracelet or earrings to go with a necklace? If so, I would love to talk with you about a custom order!

*Payment
Zesty Betsy can accept your credit card directly. Google Checkout and PayPal are also accepted. If you prefer alternate payment methods send me an email. Items will be re-listed if payment is not received within 3 days, unless alternate arrangements are made.

*Taxes (Ugh)
Do I have too? If you purchase and ship your items within Massachusetts, yes, a 5% sales tax will be added when you check out. On the plus side, if you also happen to be somewhat local to me in Boston, arrangements could be made for a pick up to eliminate any shipping (-:

* Shipping Method
My default shipping rates are for US Postal Service First Class. These are guesstimates where I used the farthest service zone from Boston, MA, USA.
Do you need it faster? Let me know. Depending upon your needs and ultimate location ~ how fast you need it, tracking options, etc ~ shipping methods may be adjusted as you need.

*Shipping address
Is this a gift? Are you shipping to someone else? I generally want to ship to the confirmed account address if you do pay with PayPal. They offer some address verification assurances; please make sure your PayPal address is up to date.

I will ship items as gift deliveries, just make a note when you are checking out. I'll also omit an invoice/packing slip on gift orders, and it won't delay the shipping since ~ If there is a difference between your requested address & your PayPal address, I will try to contact you to confirm the the correct destination.

*Shipping Times
Normally, items are shipped out within 24 hrs of receiving confirmed payment, except Sundays & holidays when the post office isn't open. Customized items will note in their descriptions if there is a lag time for creating or customizing the items.

If an item does not arrive domestically within 7-10 days (international ship times will vary and may be as long as 6 weeks to some locations!) or it is damaged in shipping (on no!), please contact me...I will do what I can to track it down.

*International shipments
I love shipping to my international customers. Some items are restricted � such as seeds and organic materials - so some listings in the shop are without an international shipping option. If you do find that the items are allowed, I will happily update the listings and ship to you.

*International shipments customs, tariffs, VAT, import duties
More taxes? sorry but, yes. Some items, most often high value items, may be assessed custom tariffs, taxes, or duties. All such local government fees are the normal responsibility of the purchaser.

*Return policy
I want you to be a pleased & happy happy with your purchases. If there is a need to exchange or refund, I will, when possible. Exchanges or refunds of your purchase price are accepted for 10 days after receipt of the items, less any shipping charges. Please contact me for additional return information. Do not return items without prior communication. Refunds will be processed within 48 hours of receipt of goods. Some jewelry (earrings) and special cut to order items may not be returned.

Just a reminder ~ I do my best with descriptions, but monitor colors and display are not uniform! and the size of items can be difficult to guess. If you have a question, use the contact link in my shop, or send me a message to zestyb@gmail.com, I will answer promptly.

All Zesty Betsy items are created and stored in a smoke-free environment! Alas the cats do enjoy helping me in every way they can ~ holding down paper, helping me list items by sleeping on the keyboard, eating beading wire ~ I keep them out of the craft room, and the studio but *sigh* somehow they do get into the things you want them to leave alone.

Thanks for shopping. Betsy

All text & images � Zesty Betsy
Last Updated: 5 Nov 2008 08:44:37 PST home  |  about  |  terms  |  contact
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